Cancellations & Refunds

Cancellations & Refund Policy

Orders may be canceled within 24 hours of being placed only if the order has not yet been prepared or dispatched.

Once an arrangement has been designed, prepared, or delivery has started, the order becomes non-refundable.

We do not offer refunds for:

• Delivery delays caused by an incorrect or incomplete address
• The recipient not being available at the time of delivery
• Refusal to accept the delivery

Proof of Delivery

All deliveries are documented with photo proof and/or driver communication.

For anonymous deliveries or doorstep drop-offs (upon customer request), we provide delivery confirmation via photo and SMS.

Non-Refundable Items

All custom arrangements, flower boxes, and add-on items (including teddy bears, chocolates, and balloons) are final sale once delivered.