Cancellations:
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Orders may be canceled within 24 hour of placing the order if the order has not yet been prepared or dispatched.
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Once the arrangement has been designed or delivery has started, the order becomes non-refundable.
Returns and Refunds:
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Due to the perishable nature of flowers, all completed deliveries are final and non-refundable.
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We do not offer refunds for:
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Delivery delays caused by incorrect address information
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Recipient not being available at the time of delivery
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Refusal to accept the delivery
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Proof of Delivery:
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All deliveries are documented with photo proof and/or driver communication.
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For anonymous or doorstep drop-offs (by customer request), we provide delivery confirmation via photo and SMS.
Non-refundable items:
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All custom arrangements, flower boxes, and add-on items (teddy bears, chocolates, balloons) are final sale once delivered.
For any questions or concerns, please contact us at: floriyaflowerstx@gmail.com
+1 (210) 850-5315