Floriya Flowers prepares fresh floral arrangements to order. The options for cancellation, replacement or refund depend on whether preparation has begun, whether the flowers are complete, and the reason for the request. Please call (210) 850-5315 with your order number if you need help.
Canceling Before Preparation
Orders may be canceled within 24 hours of placement if preparation has not yet begun. Contact us promptly so we can check the status of your order.
Changing Plans After the Flowers Are Ready
Once the arrangement is complete, it cannot be canceled for a refund because your plans have changed. This rule is separate from a problem on our side before delivery, as explained below.
You have a three-day holding period to collect the finished flowers from our shop or arrange delivery with us. If the flowers are not collected and delivery has not been agreed within that period, the order is closed without a refund.
If a ceremony is postponed or the original address is no longer suitable, contact us within that period to discuss collection or another delivery destination.
Flower Availability and Problems Before Delivery
If a flower agreed for your order is unavailable, we contact you to discuss the options. You can approve a replacement or ask for a photo to help you decide. Changes to the agreed flowers are discussed with you before we proceed.
If we cannot provide the agreed arrangement and the proposed alternative is unsuitable, you can choose a refund before delivery. If another problem on our side affects the agreed arrangement and you are unhappy with the result before delivery, we work with you to resolve it or refund the order.
The rule about canceling a completed arrangement because of changed plans does not remove this option when the problem is on our side.
Problems Reported After Delivery
A refund or replacement may be considered if the flowers arrive damaged or in an unacceptable condition. Report the issue within 24 hours of delivery and provide clear photographs. The flowers must have been properly handled and cared for after delivery.
Contact us with your order number and explain what happened so we can review the issue.