Return and Refund Policy
Important Notice:
By placing an order with Floriya Flowers, you acknowledge and agree to all terms outlined in this Return and Refund Policy.
By placing an order with Floriya Flowers, you acknowledge and agree to all terms outlined in this Return and Refund Policy.
At Floriya Flowers, we specialize in fresh, handcrafted floral arrangements. Due to the perishable nature of flowers, specific policies apply to cancellations, refunds, and replacements.
Order Cancellations
Orders may be canceled within 24 hours of placement only if preparation has not yet begun.
Once flowers have been prepared, designed, arranged, or handed to the delivery driver, the order becomes final and non-refundable.
Because floral arrangements are custom-made and perishable, materials, labor, and preparation costs begin immediately after an order is placed and cannot be recovered.
Due to the perishable nature of fresh flowers, all completed deliveries are final and non-refundable.
Refunds and Replacements
Refunds or replacements may be considered only if:
- The issue is reported within 24 hours of delivery
- Clear photo evidence of the product is provided
- The flowers were properly handled and cared for after delivery
- The product arrived damaged or in unacceptable condition
Refunds will NOT be issue