Privacy Policy | Floriya Flowers
Last updated: October 2025
Welcome to Floriya Flowers, located at 16612 San Pedro Ave #2, San Antonio, TX 78232. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.
1. Information We Collect
We may collect the following information when you interact with our website or services:
- Name, phone number, email address, and delivery address;
- Billing details (processed securely through Stripe or Square);
- Order history and product preferences;
- Messages or special delivery notes provided at checkout;
- Device and browser information (to enhance website functionality).
Important: We do not store your payment card details. All transactions are securely handled through certified processors such as Stripe, Square, or PayPal.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your floral orders accurately;
- Contact you regarding delivery confirmations or issues;
- Personalize your shopping and delivery experience;
- Provide customer support and improve our services;
- Send promotional or service updates (only with your consent).
3. Communication & SMS Consent
By providing your phone number, you consent to receiving:
- Order confirmations, updates, and delivery notifications via SMS or WhatsApp;
- Special offers and promotions (if you have opted in).
You can unsubscribe at any time by replying STOP or contacting us directly.
4. Sharing of Information
We value your privacy and never sell or rent your information. We may share necessary data only with:
- Delivery personnel — to complete your delivery;
- Payment processors — to ensure secure transactions;
- IT providers — to maintain website stability and protection;
- Legal authorities — only when required by law.
5. Data Retention & Deletion
We retain customer information for order records, accounting, and legal compliance. To request data deletion or access to your stored information, please contact us at floriyaflowerstx@gmail.com.
If you created an account or signed in using Facebook, Google, or Apple Login and wish to delete the data we received from these providers, please send your request to the same email address. We will delete your account and related data within 48 hours of your verified request. After deletion, you may no longer be able to access your previous orders or saved preferences.
6. Cookies & Analytics
Our website uses cookies to improve functionality, speed, and performance. You may disable cookies in your browser settings, but some features may stop working properly.
7. Security
We take every possible measure to protect your information. All sensitive data is encrypted with SSL technology and stored on secure servers with limited access.
8. Policy Updates
We may update this Privacy Policy from time to time. All updates will appear on this page with a revised “Last updated” date.
9. Contact Us
For questions or concerns regarding your data, please contact us:
Floriya Flowers
16612 San Pedro Ave #2
San Antonio, TX 78232
(210) 850-5315
10. Third-Party Login (Facebook, Google, Apple)
We offer the option to sign in using third-party providers such as Facebook, Google, and Apple. When you choose to sign in with one of these providers, we receive only the information that you explicitly authorize them to share with us, typically:
- Your name;
- Your email address;
- Your profile picture (Facebook/Google only, if available).
For “Sign in with Apple”, you may choose to hide your real email address. In this case, Apple will provide us with a private relay email address that forwards messages to your real mailbox.
We use this information solely to create or authenticate your customer account at Floriya Flowers, keep your order history linked to your profile, and improve your sign-in experience. We do not post anything on your social media profiles and we do not access any other private data from Facebook, Google, or Apple. You may revoke our access at any time in your Facebook, Google, or Apple account settings.